Question 1

I have earned some rewards. How do I take it out?

Accepted Answer

If your community is set for direct payout, simply click on "Claim/Redeem" and then "Payout" from your home screen.

Otherwise, your rewards will need to be redeemed towards another purchase at any listed business in your community. For example, let's say you earned rewards from going to a restaurant, you can then redeem the rewards towards a coffee, ice cream, etc., at any listed business in your same community. To do that, click "Redeem" from your home screen, select the business you shopped at, and submit the receipt or select your linked bank transaction. Once processed, you'll receive the cash out via your selected payout method. For more instructions, please see https://www.bludot.io/redeem-rewards

Question 2

I clicked on Redeem but it looks the same as Claim

Accepted Answer

That is normal - since you are redeeming your rewards towards a purchase in your local community, it is still necessary to submit the purchase information. However, it is NOT the same purchase as your Claim: for example, you may submit a restaurant receipt in Claim to earn rewards, and then a gift shop receipt to redeem rewards.

Question 3

Where can I redeem rewards?

Accepted Answer

You can use the "Can Redeem Rewards" filter in your Discovery tab to see a full list of businesses that are eligible for you to redeem rewards

Question 4

How much rewards can I redeem?

Accepted Answer

Unless noted otherwise, you can redeem all of your rewards balance up to the amount of the purchase, less any amount of rewards earned on that same purchase. 
Consider the following examples:
1. If you have rewards balance worth $5 and made a $20 purchase, and did not earn any rewards on this purchase: you can redeem all $5 towards this purchase
2. If you have rewards balance worth $5 and made a $20 purchase, and $1 out of the $5 rewards balance was earned from this same purchase: you can redeem $4 towards this purchase and the remaining $1 can be redeemed towards another purchase in the future
3. If you have rewards balance worth $30 and made a $20 purchase, and did not earn any rewards on this purchase: you can redeem $20 towards this purchase and the remaining $10 can be redeemed towards another purchase in the future
4. If you have rewards balance worth $30 and made a $20 purchase, and $1 out of the $30 rewards balance was earned from this same purchase: you can redeem $20 towards this purchase and the remaining $10 can be redeemed towards another purchase in the future

Question 5

I already submitted a purchase and it was approved, but I didn't get my payout?

Accepted Answer

Double check if you submitted a Claim request or a Redeem request! Claim requests let you earn more rewards from your purchases; Redeem requests let you cash out your rewards as a rebate. If you didn't submit a Redeem request, go ahead and click on "Redeem" on your home screen, select the business where you shopped at and submit the receipt. Once processed, you'll receive the redemption via your payout method.

If you did do that but still didn't get your payout, please contact support and we can assist you.

REDEEM REWARDS

Introducing: Instant Pay