If your community is set for direct payout, simply click on "Claim/Redeem" and then "Payout" from your home screen. Otherwise, your rewards will need to be redeemed towards another purchase at any listed business in your community. For example, let's say you earned rewards from going to a restaurant, you can then redeem the rewards towards a coffee, ice cream, etc., at any listed business in your same community. To do that, click "Redeem" from your home screen, select the business you shopped at, and submit the receipt or select your linked bank transaction. Once processed, you'll receive the cash out via your selected payout method. For more instructions, please see https://www.openrewards.com/for-consumers/redeem-rewards

That is normal - since you are redeeming your rewards towards a purchase in your local community, it is still necessary to submit the purchase information. However, it is NOT the same purchase as your Claim: for example, you may submit a restaurant receipt in Claim to earn rewards, and then a gift shop receipt to redeem rewards.

You can use the "Can Redeem Rewards" filter in your Discovery tab to see a full list of businesses that are eligible for you to redeem rewards

Unless noted otherwise, you can redeem all of your rewards balance up to the amount of the purchase, less any amount of rewards earned on that same purchase. Consider the following examples: If you have rewards balance worth $5 and made a $20 purchase, and did not earn any rewards on this purchase: you can redeem all $5 towards this purchase If you have rewards balance worth $5 and made a $20 purchase, and $1 out of the $5 rewards balance was earned from this same purchase: you can redeem $4 towards this purchase and the remaining $1 can be redeemed towards another purchase in the future If you have rewards balance worth $30 and made a $20 purchase, and did not earn any rewards on this purchase: you can redeem $20 towards this purchase and the remaining $10 can be redeemed towards another purchase in the future If you have rewards balance worth $30 and made a $20 purchase, and $1 out of the $30 rewards balance was earned from this same purchase: you can redeem $20 towards this purchase and the remaining $10 can be redeemed towards another purchase in the future

Double check if you submitted a Claim request or a Redeem request! Claim requests let you earn more rewards from your purchases; Redeem requests let you cash out your rewards as a rebate. If you didn't submit a Redeem request, go ahead and click on "Redeem" on your home screen, select the business where you shopped at and submit the receipt. Once processed, you'll receive the redemption via your payout method. If you did do that but still didn't get your payout, please contact support and we can assist you.