Businesses that are eligible for you to earn rewards are shown in the app with the % of rewards clearly marked on their profile. You can see a full list and map in the Discovery tab with the "Can Earn Rewards" filter.Not all listed businesses in your community may have an active promotion at all times - make sure to double check the information in the app.

If your community is set for direct payout, simply click on Payout from your home screen.Otherwise, your rewards will need to be redeemed towards a future purchase at an eligible business in your community. For example, let's say you earned rewards from a purchase at a restaurant, you can then redeem the rewards towards a coffee, ice cream, etc., at any eligible business in your same community. To do that, submit a new receipt from your home screen or select your linked bank transaction. On the last step before you submit, toggle on "Apply your rewards" and you'll see how much of your rewards can be redeemed towards this purchase and cashed out. Once processed, you'll receive the cash out via your selected payout method. For more instructions, please see https://www.openrewards.com/for-consumers/how-it-works

You can use the "Can Redeem Rewards" filter in your Discovery tab to see a full list of businesses that are eligible for you to redeem rewards.Not all listed businesses in your community may be eligible to redeem rewards - make sure to double check the information in the app.

Unless noted otherwise, you can redeem all of your rewards balance up to the amount of the purchase.

Receipt submissions shall meet the following requirements:Includes identifiable information about the business (business name and address)Includes the date of the purchaseIncludes the amount of the purchase (handwritten amounts are not accepted) and payment methodMust be legible and show the complete receipt image (not folded, cropped, or otherwise obscured)Must be within 30 days of the date of purchaseWe reserve the right to request additional information from you to validate your purchase as part of our fraud prevention efforts.

The following purchases are not eligible to earn or redeem rewards:Purchases made before the program launch or after the program ending in the community that you are submitting requests toPurchases made before your sign-up to Open Rewards (a grace period of 7 days is allowed)Purchases more than 30 days oldPurchases where the business is only acting as a point of sale, eg. lottery ticketsMoney services such as bill payments, cashiers check, check cashing, ATM withdrawals, ATM fees, cashback, etc.Loading a stored value card such as gift cards, pre-paid cards, etc.We reserve the right to request additional information from you to validate your purchase as part of our fraud prevention efforts.

Requests are typically processed within 1-2 business days. It may take longer from time to time in case of larger volume, up to a week. Please rest assured that we are hard at work getting everyone's requests processed as soon as possible. Certain program payouts may also take additional time if Open Rewards needs to verify additional information based on the city’s program requirements before approving the reimbursement request.

If your rewards have an expiration date, they will be shown in the "expiry" section of your app. If you don't see anything with an expiry, that means they don't expire. This is subject to change depending on your community's admin.

Yes! To connect additional cards, you can navigate to your Profile -> Linked Accounts and Cards -> + Link Card.

If you have different cards under different people (eg. your spouse, another authorized user, etc) but the cards link to the same bank account, it should only be added by 1 user to prevent duplicate transactions. If we detect duplicate cards, it will be deleted.

That's ok! We'll correct it during processing.

Yes! You can very much shop in any of the other cities on the app and earn rewards in those cities! The rewards in each community are redeemable in that community only.

Unless noted otherwise, Open Rewards programs are open to any consumers regardless of where you live. Specific community promotions may have residency requirements, please double check the promotion details in the app or from your city's website.

That is perfectly ok! It is very possible that the local business you are visiting does not know what to do with this program, because there is nothing they need to do! Simply follow the tutorials in the app or if you have any questions, contact us directly.

No worries! Just contact support with the code that you wanted to use and we can help.

Your community's referral program may require that the user you referred first complete a Claim request before the referral bonus is earned. In that case, you'll see the referral status as "pending" until they submit their first Claim request.

No. Open Rewards accounts are limited to one per person. Creating or using multiple accounts to exceed our cities' established program limits is strictly prohibited and will result in permanent account suspension.

Please contact us at [email protected] with your request and we will proceed from there.